All Episodes
Episodes
Mentorship Monday! Why Make Education Free?!
Looking for a mentor?! You just found one! Tune in on "Mentorship Mondays" to hear some free coaching. In this episode, we opened up with "Thinking Big Picture." Yep, we're starting off with the big stuff! Stay tuned...
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Jason March, Jacksonville Dealer & FIADA President Joins to Talk NIADA 2022 Policy Conference & October's FIADA Convention in Orlando
We asked Jason about his trip this week to the NIADA 2022 Policy Conference. It's a great time to hear from someone who was "at the table" to talk about how policies in Washington DC affect independent dealers across...
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Tommy Brandis Joins for Another White Hat Wednesday
Jim introduced an updated list of words that describe what it means to demonstrate a White Hat approach to being a Buy Here Pay Here dealer. Tommy added his perspective on customer service, reinsurance, transparency,...
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The "Iron Man" aka #BuckeyeBret Joins as Guest Host
Who logs more miles in the Buy Here Pay Here industry than Bret L. Buike??? I'll wait ...
When I get a chance to chat with a frequent flyer like Bret, I like to ask about what they are seeing out there on the road....
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Amanda "Bleepity-bleep" Butler-Sanchez & Hugo Sanchez Join as Guests
The always fun and colorful Amanda Butler-Sanchez joins today for a Friday "free-for-all" conversation along with her husband and business partner, Hugo Sanchez. Amanda and Hugo are CPAs, BHPH accounting consultants,...
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Ft Worth (TX) Dealer Jonathan Jauregui Joins for Miercoles de Sombrero Blanco (White Hat Wednesday)
Our friend and Ft Worth (TX) dealer joins to talk about how to best reach and serve the customer who speaks Spanish as their first language. We'll also hear how he came to be in the BHPH business and where he picked...
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Episode "Educate" in Jim's 9 E's of Effective Collecting
Today's E: EDUCATE - We'll talk about how to clearly communicate before, during, and after closing to promote success in collections. Tune in to hear our tips for how to use video to help customers understand your...
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Tim Lawrence Joins - We Talk Leasing and the LHPH Summit
Tim Lawrence, CEO of LHPH Capital, joins to share information about the LHPH Summit just around the corner - Sep 16 & 17 in San Diego. We also discuss key elements of leasing/LHPH and how they differ from BHPH.
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White Hat Wednesday: What Are "Squiggly Lines" in Buy Here Pay Here???
oday, we're LIVE talking straight lines versus squiggly lines. Black and white versus gray. Head versus heart. Systems and processes versus warm and fuzzies. It's time for Buy Here Pay Here dealers and their teams to...
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Dealers: Where is "your" company/DMS data stored and who holds the keys to it???
This question we posted in two private BHPH-specific Facebook groups (BHPH Success and BHPH Boardroom) struck a nerve, it seems. Today, Labor Day, we are going LIVE to explore this further and make suggestions about...
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What is the RIGHT pricing/markup strategy for Buy Here Pay Here?
As a BHPH dealer, should I price from cost? What should I include in my cost? How much term/contract length is too much? What is the best possible outcome for me and the customer?
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White Hat Wednesday: Could You Be "Knowingly" Delivering Problem Cars in BHPH???
Don't miss this one! We'll offer some important strategies to help with reducing heat cases and cut down on customers withholding payments. Some customers treating their car like a rental rather than a purchase?...
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