All Episodes
Episodes
Management Monday #5 "What Does Effective Management Look Like?"
n this final broadcast in the Management Monday series, Jim and Michelle will share how effective BHPH management appears through their well-traveled eyes. They'll also wrap up the series with clear tips on how to...
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Why Do Customers Pay Late??
Why Do Customers Pay Late??? Live Q&A with Emily DelTufo What does the research show about why customers pay late? What can be done in BHPH to reduce delinquencies? How are younger payers different, if at all?...
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White Hat Wednesday: Fundamental Truths About Successful Collections - Step #1
When it comes to BHPH collections, there are many schools of thought. We start today into the fundamental truths - the basic foundation on which to build all collections training and practices. We'll explain how to...
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Management Monday! #4 (of 5) - Initiatives and Delegation
Tune in to learn some very actionable tips on how to complete certain tasks and projects more successfully. Hear how to differentiate tasks from initiatives and ways to knock out one project after another! Manage your...
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Employee Theft in BHPH??? Not My People ... I Trust Them ...
In today's LIVE broadcast, we added our 2 cents to this recent topic presented by our esteemed colleagues. For TxIADA's newsletter, Amanda B Sanchez of Butler-Sanchez CPAs wrote an excellent blog post about the "fraud...
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White Hat Wednesday - Bret Buike (#BuckeyeBret) Shared Industry Observations
Another fun episode! Bret Buike joined to discuss his observations of the BHPH industry as well as a cause close to his heart. We asked this frequent traveler about how he came to be in the business of Buy Here Pay Here
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Luke Godwin & Jeff Watson of The Independent Dealer Podcast - How They Started and Why Some BHPH Dealers Fail
This was a fun episode - hearing the story around how Jeff Watson and Luke Godwin got started with the Independent Dealer podcast. In what some on Facebook called a (podcasters) "double date," we also discussed near...
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White Hat Wednesday! BHPH Nation Announced as a Dealer-funded Non-profit. All in BHPH Welcome!
Check out this (recorded live) broadcast to hear about the next big thing for our BHPH industry and how we're bringing the "white hat" approach to education. We'll share our crystal-clear vision and the steps that we...
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Management Monday! #2 (of 5) - Breaking Down "The List"
In this broadcast, Jim & Michelle continued the conversation on listing all the the things that Buy Here Pay Here dealers finds themselves involved in or doing daily, weekly, etc. They also suggested 4 category...
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Fundamental Truths About Successful BHPH Collections
What are the keys to successful collecting in Buy Here Pay Here? How can we improve portfolio performance? Is what we've been led to believe true or false? In this (recorded live) broadcast we offered some important...
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"How's Your Car Running?" Dare We Ask Our BHPH Customers???
In this White Hat Wednesday episode, we talked about the role collectors have the opportunity to play in customer engagement. This can, of course, include asking about the performance of the collateral. We discussed...
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