All Episodes
Episodes
Guest Brent Carmichael, Sr Moderator with NCM
Our guest for Monday is Senior Moderator and Consultant Brent Carmichael. He joins regularly as co-host of our "Hardest Questions in BHPH" series on the 'Tote the Note' podcast, but this is his first appearance on the...
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What Do Your BHPH Customers REALLY Want? And Need?
What do BHPH customers truly need? And what do they want? Are we successfully differentiating between wants and needs? Is attempting to serve both a mistake? Does anyone really know the answer? In this broadcast,...
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How White Hat Dealers Handle Unhappy Customers (A Role Play Melodrama)
On "White Hat Wednesday," Jim (dealer) and Michelle (customer) demonstrate through role play how an experienced White Hat dealer would handle a frustrated or unhappy customer. Learning to use this approach can relieve...
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Breaking News!!! Multiple Announcements on this White Hat Wednesday
Big news from NIADA and we have set a date for an upcoming BHPH Nation TV event that you won't want to miss. Also, a major milestone for the Morning Show is just around the corner....
Join us LIVE as we chat with...
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Guest Amanda Butler-Sanchez: What Makes You Safe From Theft? What Doesn't?!
What protects you from leakage/theft/embezzlement/fraud? Let's talk about what DOESN'T!!! Amanda Butler-Sanchez of Butler-Sanchez, CPAs in Houston joins to talk about the misperceptions BHPH dealers often have about...
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YeeHaw! Arizona Cowboy Jared Halsted Joins to Talk Industry Leadership (and Ranching)
Our friend and yours, Jared Halsted, joins for what is bound to be another lively chat. Few have as much passion for the car business and for BHPH as this self-proclaimed "low tech redneck." We'll ask about last...
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BHPH Dealers, What Is Your Destination? Path to Freedom? Enough Gas in Your Tank?
Inspired by a message from business coach and trainer Simon Sinek, we'll talk about the journey that is owning a Buy Here Pay Here dealership. On White Hat Wednesday, we'll talk about why the destination makes a...
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Tommy Brandis Joins for a BHPH Super Forum Recap (+ Other News)
Fresh off our visit to NIADA's BHPH Super Forum in Austin, we'll chat with PA dealer Tommy Brandis to get his perspective on the event. Of course, Michelle and I will share our observations about the people, places...
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LIVE from the BHPH Super Forum: Jeremy Beck (NIADA) and Tommy Brandis Join
On the final day of the BHPH Super Forum, we'll discuss some takeaways from this highly successful event in Austin. Listen in to see who else stumbles by to join the conversation ...
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White Hat Wednesday from Austin, TX! Missing This Event? Take Our Quiz Virtually!!!
Howdy from the Texas Hill Country! Didn't make the trip to Texas for the BHPH Super Forum? Join us live today (9e/8c) to do a virtual interview for BHPH dealers or grab a spot on the calendar using this link:...
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Episode "Encourage" in Jim's "9 E's of Effective Collecting"
In this broadcast, we continue with the "9 E's of Effective Collecting" and discuss how encouragement can impact customer success.
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Repairs After Sale Stopped?! Let's Role Play a Visit to the Lawyer's Office!
As non-attorneys (not offering legal advice), Jim and Michelle role-play a customer's visit to a law office. Did the repairs after sale come to an end? What was the pattern? What did the customer sign? If the dealers...
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