All Episodes
Episodes
White Hat Weds: How to Unify Our BHPH Industry in 2023!!!
Who doesn't want unity in BHPH??? Michelle and I make an important public pledge and invite others to join us in unifying BHPH, starting with education! Join us on White Hat Wednesday to hear solutions that will...
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Starting the New Year Right ... Here's Your 2022 Closing Checklist
It's time to wrap up 2022. We'll run through a list of things to button up at year-end to position your BHPH operation for greater success in '23. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook...
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Maggie Pugesek Talks Phone Training ... Plus Michelle Sings a Christmas Tune!
Well-known coach and trainer Maggie Pugesek (C&M Coaching) joins to share best practices when it comes to handling phone leads. We'll play some actual recorded calls to highlight dos and don'ts for your BDRs or...
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BHPH Industry Expert Chuck Bonanno Joins LIVE!
When someone with Chuck Bonanno's experience joins, we have to ask about industry perspective - what's different and what's the same. As a current BHPH 20-group moderator with Dealer Performance Group (DPG) and...
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[POLL RESULTS] Could Digital/Off-site Delivery Become a Thing in BHPH?
Could digital/off-site delivery become a thing in BHPH? Is it already a thing? Are you missing the boat by only delivering at your dealership? Or will delivering through an all-digital process NEVER take hold in...
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White Hat Weds: Our 30,000 Foot View of the Fragmented BHPH Industry
Our (relatively) small industry is fragmented. Will it always be divided by competing interests? Or, could the entire segment benefit from unification? We'll share our perspective based on a sentiment expressed by...
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Thanksgiving Theme: Gratitude & Humility
Tune in to The BHPH (Buy Here Pay Here) Morning Show with Jim & Michelle Rhoads to hear our "gratitude rant" as Michelle and I humbly express our thanks for all the support and cooperation we've enjoyed across the...
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White Hat Weds: Let's Talk (Lack of) Finance Education for Consumers
Ever hear this one, dealers? "Can you get me in a car for $300 a month?" or "Can I get a car for $500 down?" Well, Michelle and I see the problem and we're taking steps to teach consumers (from a former dealer's...
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Breaking News!!! Multiple Announcements on this White Hat Wednesday
Big news from NIADA and we have set a date for an upcoming BHPH Nation TV event that you won't want to miss. Also, a major milestone for the Morning Show is just around the corner....
Join us LIVE as we chat with...
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Juggle Much Mr/Mrs Buy Here Pay Here Dealer???
Are you good at juggling??? We often say that BHPH operations have a lot of moving parts. How many are there exactly?! Join us LIVE Friday at 9e/8c as we recap a recent client conversation around the "juggling act"...
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Guest Jeremy Beck - NIADA's VP of Dealer Development Joins to Talk Jalapeno Strips (and NIADA)
Join us LIVE as we chat with Jeremy Beck, VP of Dealer Development with NIADA. We'll get the latest on all things NIADA and compare notes on jalapeno strips! Who has the best fried jalapeno strips in Texas??? Tune in...
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How White Hat Dealers Handle Unhappy Customers (A Role Play Melodrama)
On "White Hat Wednesday," Jim (dealer) and Michelle (customer) demonstrate through role play how an experienced White Hat dealer would handle a frustrated or unhappy customer. Learning to use this approach can relieve...
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